Ultimate Troubleshooting Guide to Solving Canon Printer Offline Issues

Are you eager to be aware of the simplest ways to fix Canon Printer Offline Errors? You are absolutely in the right place. Once you dig a little deeper into this post, you will be aware of the tips to get it working again.

One of the most important things that you need to keep in mind is that this blog is truly a boon for you. So, without wasting even a single second, just explore this guide thoroughly. In this guide, you will have an all-seeing eye into the quick and easy fixes so that you can fix Canon printer offline issues.

Let’s get started!!

Top Reasons For Canon Printer Offline

Are you curious to know the top reasons for the Canon printer offline issues? If so, all you need to do is walk through the information mentioned below. So, why are you delaying? Let’s have a glance at the list of key reasons that have been curated for you –

1. Connectivity Issues

One of the major reasons for your Canon printer being offline is a disruption in its connection to the network or computer. It can occur due to poor Wi-Fi signal, loose cables, or incorrect port settings.

2. Outdated or Corrupt Printer Drivers

In case, the printer drivers are outdated or malfunctioning, your Canon printer may show as offline. The printer driver plays a crucial role in facilitating the communication between your printer and the computer.

3. Incorrect Printer Settings

Due to the misconfigured printer settings, you will encounter offline issues with the Canon printer. The corrupted settings include – setting the wrong printer as the default. It is also possible that the printer is set to “Use Printer Offline” mode in Windows. As an outcome, it disables its ability to receive print commands.

4. Paper Jam or Empty Paper Tray

A few physical issues such as – paper jams, or an empty paper tray can trigger an offline status. When the paper is not loaded correctly, it can prevent the printer from functioning.

5. Network Configuration Issues

Suppose, your printer is connected wirelessly, then it can lead to an offline status issue. You may have to face issues with the network configuration for instance an incorrect IP address or network conflict.

6. Printer Queue Jam

Due to a long or stalled print queue, you also have to suffer from Canon printer offline issues.

7. Firmware Outdated

Just because of the outdated printer firmware, it may be possible that you have encountered a range of compatibility issues. As an outcome, it will affect the performance of your printer.

8. Power Management Settings

In some cases, power-saving or sleep modes in your computer or printer can prevent your device from coming online. So, your printing device will not come online promptly, when a print command is sent.

9. Firewall or Antivirus Blocking Printer

Last but not least, excessively aggressive firewalls or antivirus software can also block communication between the computer & the printer. It will surely result in an offline status.
Note: It is damn sure that by addressing the common causes, you can surely get your Canon printer back online as well as functioning properly.

Step-by-Step Solutions To Fix Canon Printer Offline Issues

Are you eager to get your Canon Printer Back Online? Here is a list of detailed solutions. With the help of these key fixes, you will be able to fix offline issues concerned with your printing device. Each solution mentioned below will cover various causes and definitely help you bring your printer back online. Let’s have an overview of the troubleshooting tips mentioned below –

1. Check Printer Connections

Step 1:

In the first step, you need to confirm that your printing device is already connected to your computer or network. If you are utilizing a wired connection, you can check the USB cable. You need to make sure that it is securely connected to both the printer and the computer.

Step 2:

For wireless printers, you need to make sure that the printer is connected to the correct Wi-Fi network. So, go to the printer’s settings and cross-check the network details.

Step 3:

If it is required, restart the router so that you can refresh the network.

Step 4:

Finally, you need to make sure that your computer is connected to the same network as the printer.

2. Set Canon Printer as Default

In a few cases, your printer is offline. It’s all because it is not set as the default printer. It will be better for you to follow the steps so that you can make it the default.

Step 1:

First of all, open the “Control Panel” on your computer. Now, navigate to “Devices and Printers.”

Step 2:

Now, it’s time to right-click on your Canon printer. After that, you can choose “Set as default printer.”

Step 3:

In the next step, a green checkmark will appear on your printer icon. It will help you confirm that your printing device is set as the default printer.

3. Disable “Use Printer Offline” Mode

Step 1:

At the beginning of the process, in “Devices and Printers,” right-click on your Canon printer. Next, click “See what’s printing.”

Step 2:

In this step, in the Window that opens, tap the “Printer” tab at the top.

Step 3:

In this case, the opinion “Use Printer Offline” is checked, you need to uncheck it immediately. It will allow the printer to come back online.

4. Clear the Print Queue

Step 1:

In the “Devices and Printers section,” right-click on the Canon printer. Now, click “See what’s printing.”

Step 2:

Now, a print queue window will appear. In case, there are pending jobs, right-click on every job. Next, you have to choose “Cancel.”

Step 3:

Once you clear the queue, restart the printer so that you can refresh its status.

5. Update or Reinstall Printer Drivers

An outdated or corrupted printer driver can cause the printer to go offline.

Step 1:

Initially, visit the “Canon Support” website. Now, download the latest drivers for your printer model.

Step 2:

Now, open “Device Manager” on your computer. It is better for you to search for it in the Start menu.

Step 3:

After that, expand the “Printers” section. Later on, right-click on your Canon printer, and choose “Update driver.”

Step 4:

Thereafter, select “Search automatically for updated driver software” or utilize the driver you downloaded from the website.

Step 5:

In case, the issue persists, you can uninstall the current drivers. For this, you have to choose “Uninstall device” in the same menu. Then, reinstall the drivers so that you can run the downloaded file.

6. Restart the Print Spooler Service

The “Print Spooler” service has the ability to manage all print jobs sent to the printer. By restarting it, you may fix the offline issue.

Step 1:

First of all, press Windows + R. This way, you can open the “Run” dialog box. After that, type services. msc. Now, you will have to press Enter.

Step 2:

Now, scroll down and find out the “Print Spooler” service.

Step 3:

Later on, right-click on it. Now, choose “Restart.” It will restart the service and may also resolve the offline issue.

7. Check for Paper Jams or Empty Paper Tray

Step 1:

At the beginning of the verification procedure, open the paper tray. Next, confirm that there is paper loaded properly.

Step 2:

In this step, verify inside the printer for any sort of paper jams or blockages. Thereafter, carefully remove any stuck paper.

Step 3:

Now, it’s time to close all trays and compartments securely and restart the printer.

8. Restart the Printer and Computer

In some cases, just by restarting both devices, you can resolve the issue.

Step 1:

In the first step, turn off the Canon printer. Unplug the printing device from the power source for at least 30 seconds.

Step 2:

Next, restart your computer.

Step 3:

Finally, plug the printer back in and turn it on. Verify if the offline issues are easily resolved.

9. Check Printer’s IP Address (For Wireless Connections)

Step 1:

Firstly, print a “network configuration page “ from the settings menu of your printer. It will enable you to find its IP address.

Step 2:

On your computer device, open the “Control Panel.” Go to “Devices and Printers.” Right-click on your Canon printer. Choose “Printer properties.”

Step 3:

Now, tap on the “Ports” tab. Cross-check in case the IP address listed matches the one printed on the network configuration page. In case, it does not, choose the correct IP or create a new “Standard TCP/IP port.”

10. Disable Firewall or Antivirus Temporarily

In some cases, Firewalls and antivirus programs can block the connection between your computer and printer.

Step 1:

In the first step, temporarily disable the firewall or antivirus software on your computer. It will enable you to see if it resolves the offline issue.

Step 2:

Suppose, the printer comes online, add the printer to the “allowed devices” list in your firewall or antivirus settings.

Step 3:

Last but not least, enable the firewall or antivirus again. You can go for this step to confirm that the printer remains online.

11. Check for Firmware Updates

Obsolete printer firmware can sometimes cause connectivity issues.

Step 1:

At the beginning of the verification procedure, visit the “Canon Support” website. After that, verify in case a firmware update is available for your printer model.

Step 2:

Now, download the firmware update and follow the instructions to install it.

Step 3:

Once you update the firmware, restart the printer. Thereafter, check if the offline issue is resolved.

12. Reinstall the Printer

Step 1:

Once you initiate the reinstallation procedure, go to “Devices and Printers.” Now, right-click on your Canon printer. Choose “Remove device.”

Step 2:

After removing the printer, restart your computer.

Step 3:

Later on, go to the “Canon Support” website. Download the latest drivers and software. Now, you need to move ahead to reinstall the printer following the on-screen instructions.

Step 4:

After accomplishing the installation process, try to verify if the offline issue is resolved or not.

13. Contact Canon Support

Are you feeling stressed? Is none of the above-given troubleshooting work? If it is, it can be proven to be a more complex issue at play.

Step 1:

In the first step, contact “Canon Support” for expert help. They may be able to diagnose as well as resolve the issue remotely.

Step 2:

Finally, there is a requirement to provide them with any error messages or codes that the printer is displaying. Along with this, you also need to describe the steps that you have already taken.

Bottom-Line

Undoubtedly, Canon printer offline can be one of the most annoying issues. But, this step-by-step guide can assist you in systematically diagnosing as well as resolving the issue. The troubleshooting steps mentioned above will help you get your printer back online and run smoothly.

FAQs

Why is my Canon printer offline but connected to Wi-Fi?

There is a possibility of offline issues with the printer. It’s all because of the communication error between the printer and your device.

Why is my Canon printer offline on Windows 10?

You may have to encounter this issue due to obsolete printer drivers or network settings.

How can I fix my Canon printer offline on Windows 11?

To be able to fix the issue, you need to cross-check if your printer is set as the default device. Apart from that, you have to disable “Use Printer Offline” and upgrade your printer drivers through the Device Manager.